Media releases

Media releases and statements by Rachel Stephen-Smith

New kiosks to reduce queues at health facilities and help people find their way

November 12, 2019

Patients will have their wait times better managed, be able to check-in for appointments quickly and easily navigate Canberra’s health facilities with the roll out of new Queue Management and Electronic Wayfinding kiosks across Canberra’s public health services.

The kiosks will deliver more efficient processes for outpatients and help people find their way around hospitals and community health centres when attending appointments or visiting a relative or friend.

Minister for Health Rachel Stephen-Smith said, “the new kiosks will be the first port of call for many people visiting health facilities like the Canberra Hospital, University of Canberra Hospital and our Community Health Centres at Phillip, Gungahlin, Tuggeranong and Belconnen.

“Visiting a hospital can be an anxious time. If you are a patient or visitor, navigating your way through a hospital, checking-in for an appointment or knowing how long you will be there can often be quite overwhelming.

“These kiosks are one way the ACT Government is providing easily accessible information across our health system. They are a key component of our ten-year Digital Health Strategy that has been designed for all users of the health system – clinicians, patients and the general public.

“Consumers have been closely involved in this project to ensure it reflects what patients, families and carers need, and I thank the Health Care Consumers Association for its ongoing collaboration in the continued improvement of Canberra’s health services,” said Minister Stephen-Smith.

Chief Information Officer of the ACT Health Directorate, Peter O’Halloran said the new technologies being implemented were about improving the experience for health consumers.

“These new systems add to other recent digital initiatives, such as the ACT Health app, and are making information about public health services and how to use them more accessible for the community.

“We are focussed on improving the experience health consumers have when accessing health services,” said Mr O’Halloran.

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