Media releases

Media releases and statements by Rachel Stephen-Smith

Official Visitors help safeguard people with disability

January 25, 2019

Released 25/01/2019

A radio and online awareness campaign began this week, reminding Canberrans of the support available from Official Visitors to safeguard the rights and dignity of people living in disability accommodation.

Canberrans living in disability accommodation and relying on services for day to day support and people with disability living in aged care are eligible for visits from the ACT Government’s Official Visitor Program.

“The Official Visitor Scheme provides an opportunity for people with disability, their families and carers to raise concerns about the services they receive,” Acting Minister for Disability Meegan Fitzharris said.

The Official Visitors consider complaints, visit and talk privately with people about the supports they are receiving, and keep any eye out for systematic issues. They report directly to the Minister for Disability and work closely with the Public Trustee and Guardian and the Human Rights Commission.

“The Official Visitors for Disability, Ms Narelle Hargreaves and Ms Mary Durkin, play a vital role in monitoring and investigating the welfare of individuals with disability,” Minister Fitzharris said.

To arrange a visit, phone 1800 150 035 or visit

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